Service Policy & Terms
What to expect, in plain terms.
This governs every Bambrick appointment. It's here so nothing is a surprise — not to catch anyone out.
Last updated August 2026
1. Booking & retainers
A retainer reserves your appointment where one is required, and is applied toward your service total. Retainers are non-refundable, subject to any rights that can't legally be excluded.
You get one complimentary client-requested reschedule. A second client-requested reschedule needs another applicable retainer to hold a new time. If Bambrick needs to move your appointment — including for weather — that does not count against your complimentary reschedule, and your existing retainer stays attached to the new time.
Payment is for the work performed, made through Bambrick's Square checkout. Any additional work agreed to during the appointment is billed separately and confirmed with you before it's carried out.
Concierge Membership billing works differently. Membership fees are billed monthly through Square, while your vehicle is serviced on the cadence you selected — every 4, 6, 8, or 12 weeks depending on the plan. Payment timing and service timing are separate: a given month's payment doesn't necessarily correspond to a service happening that same month, and scheduled care continues according to your selected cadence for as long as the membership stays active. Membership billing is bound to Bambrick's active season and stops at the end of October; it does not continue or renew automatically through the winter.
2. Arrival & belongings
For mobile appointments, please make sure the vehicle is accessible and that water and electrical power are available where the booking requires them. If those aren't available, we'll help move the appointment to a drop-off instead.
Please remove valuables, cash, electronics, medication, documents, and other personal items before your appointment. Bambrick isn't responsible for loss, misplacement, or damage to personal belongings left in or around the vehicle, except where liability can't legally be excluded. Items that reasonably appear to be garbage may be discarded during interior service.
Child seats and other installed equipment will be handled carefully, but please let us know in advance if anything needs special attention or removal before service.
3. Vehicle condition & results
Detailing improves a vehicle's condition, but complete removal of every stain, odour, salt deposit, pet-hair trace, sand, contamination, or discoloration can't be guaranteed — some may be permanent. Payment is for the professional service performed, not a guarantee of perfect restoration.
Pre-existing conditions — including scratches, chips, cracks, damaged trim, loose components, fading, peeling clear coat, brittle plastics, failing adhesives, damaged upholstery, prior repairs, aftermarket modifications, deteriorated materials, failing window tint, damaged wheels, corrosion, or mechanical/electrical defects — are not Bambrick's responsibility, and normal detailing work may reveal or slightly worsen already-compromised components (for example, trim that's already brittle). We'll flag anything of concern before proceeding where practical.
If a vehicle arrives with mould, biohazard material, or another condition that isn't safe to work on, Bambrick may decline or pause the service until it's resolved.
4. Paint correction & ceramic coating
Paint correction improves defects but doesn't guarantee their complete removal. Deeper scratches may remain, chips are not addressed through polishing, and clear-coat safety always takes priority over chasing full perfection. The condition of previous paintwork and any thin or failing existing coatings will affect what's realistically achievable — this is confirmed after an in-person inspection.
Ceramic coating is a protective enhancement, not a guarantee. It does not make a vehicle scratch-proof, chip-proof, or maintenance-free, and Bambrick does not offer warranty coverage on coating products. Ceramic drop-off is usually 48–72 hours; depending on cure requirements, it can occasionally take up to 3–4 days.
Wheels may show light surface (flash) rust on brake rotors after washing, particularly on vehicles that sit for a period afterward — this is normal and resolves with driving, not a defect in the work performed.
5. Scope of service
Engine bay cleaning, where included or requested, is performed with care around electrical components, but Bambrick isn't responsible for pre-existing electrical or mechanical issues that surface afterward. Aftermarket modifications are worked around as carefully as possible; let us know about anything unusual in advance.
Service duration estimates shown on this site are typical ranges, not guarantees — actual time depends on the vehicle's condition. If we notice something worth a quick follow-up touch-up shortly after service, reach out and we'll do what we reasonably can. Any additional work beyond what was booked is only carried out with your agreement, and priced before it begins.
6. Damage & liability
If you believe damage occurred during service, please contact us as soon as possible with details and photos where you have them, so we can look into it properly. Bambrick is not responsible for pre-existing damage or the failure of already-compromised components, except where applicable law requires otherwise — this is a limitation appropriate to the service performed, not a blanket denial of responsibility.
Bambrick reserves the right to decline or discontinue service for any vehicle presenting unsafe working conditions, undisclosed hazards, or where continuing the work is no longer reasonable or safe.
7. Photography & marketing
Bambrick regularly photographs and records vehicles before, during, and after detailing, for condition documentation, quality control, and Bambrick's own portfolio, website, social media, and advertising.
Prefer your vehicle not appear publicly? You can opt out of promotional use before your appointment — it won't affect your booking either way. Where photos are used publicly, reasonable care is taken to avoid showing documents, home addresses, or other identifying personal information, and license plates may be obscured. Bambrick may still take condition-documentation photos internally to record the vehicle's state and the work completed, regardless of the marketing opt-out.
8. General
By booking with Bambrick, you confirm you're authorized to have the vehicle serviced. These terms are governed by the laws of Newfoundland and Labrador. If any part of this policy is found unenforceable, the rest remains in effect.
Questions about any of this? Reach out any time at bambrickautodetailing@gmail.com or 709-351-3831.